The PMDD Lab: Help and support

Need help? Email us at hello@bloomfuljournals.com. We usually reply within 3 working days.

In crisis? The PMDD Lab is not an emergency service. If you are in danger or thinking about harming yourself, call your local emergency number now, or find a crisis line in your country at findahelpline.com.

Common questions

How do I get The Lab back on a new phone?

Install The PMDD Lab on the new phone, signed in to the same Apple ID or Google account you bought it with. Then open Settings › Restore purchases.

How do I cancel my subscription?

Subscriptions are managed by the store, not in the app:

iPhone: Settings › your name › Subscriptions › The Lab › Cancel Subscription.
Android: Play Store › your profile picture › Payments & subscriptions › Subscriptions › The Lab › Cancel.

The Lab stays open until the end of the period you paid for.

How do I get a refund?

Refunds are handled by Apple or Google. iPhone: reportaproblem.apple.com. Android: Play Store › Payments & subscriptions › Budget & history, or Google Play's refund page.

How do I move my data to a new phone?

Your logs are stored only on your phone. Two ways:

Phone backup: if your phone's own backup (Android backup or iCloud) is on, your data comes back when you restore the backup on the new phone.
Export: in the app, Settings › Export my data, then open the file on the new phone with The PMDD Lab.

How do I delete my data?

Everything you log in The PMDD Lab is stored only on your phone. To delete it, delete the app, or clear its data in your phone's settings. If your phone backs up apps (Android backup or iCloud), delete those backups too.

Outside your phone we hold no logs. Two things are kept by our service providers: your anonymous membership record (RevenueCat, kept as long as needed for your subscription and the law) and counts of the AI readings you used (deleted after 12 months without use). To have these deleted, email hello@bloomfuljournals.com from Settings › About & legal › Contact us, so we can find your anonymous id. We delete them within 30 days. Your purchase history with Apple or Google is kept by them under their own policies.

Is my data private?

Yes. Everything you log stays on your phone. Read more in our Privacy Policy.

My AI reading says "unavailable".

Readings need an internet connection, and sometimes the service is busy. Your Lab report is complete without a reading; try again later.